If you are using a CM key
* If you start the procedure to use the alternative license outside of emergencies, the alternative license key may not be usable when actually needed, so please do not do it under any circumstances.
1. Insert the alternative license key into the machine
Please insert the alternative license key into the machine where the faulty license key was inserted.
2. Start the procedure for using the alternative license key
Carry out the procedure to start using the alternative license key and temporarily acquire the license on the alternative license key. This will allow the license to be used for only three weeks.
【1】[FLEXSCHE Launcher]Start,from [Tools]launch[License Key Updater]please start it.[License Key Updater] A dialog will be displayed.
[2] Select the method for starting the use of the alternative license and update the license. Click on each item to display details.
Authenticate the license via the internet
If the alternative license key is inserted,[Procedure for starting the use of the alternative license] is selected. Confirm that it is selected,[Next] under [Download] in the side menu.
[Perform license authentication via the Internet]Select,[Next]and click
Enter the name, phone number, email address, and comment (optional) of the person in charge,[Update] Click the button. [Complete]Click the button to exit the License Key Updater. An email with instructions for the update procedure will be sent to the address.
* If you cannot connect to the internet
Activate with the license update file
[Create related files for license information]Select,[Next]under [Download] in the side menu.
[Create a license request file]Select,[Execute]Click.[Complete]Click to close the License Key Updater dialog.
Send an email with the following content to FLEXSCHE Corporation to obtain the license update file.
Recipient:info@flexsche.com
Subject: [Start of Alternative
License Key Use] Activation of
Alternative License
Body: Please
include the following items.
Company Name:
Contact Person:
Phone Number:
License number or user ID of
the alternative license key:
Step number: 2. Start using
the alternative license key
Attachment: License Request File
Service Hours
10:00-17:30 (Excluding
weekends, holidays, and year-end/New
Year holidays specified by FLEXSCHE
Corporation)
When the license update file arrives from FLEXSCHE Corporation, again[FLEXSCHE Launcher]Start,from [Tools]launch[License Key Updater]please start it.
[Procedure for starting the use of the alternative license key]Select,[Next]please select.
[Update with the license update file]Select,[Next]under [Download] in the side menu.
[Browse]Click and select the "License Update File" attached to the reply from FLEXSCHE Corporation on the file selection screen.[Update]Press to update the license to the alternative license.[Complete]Click the button to exit the License Key Updater.
【3】Start FLEXSCHE,open [Help]launch[Version Information] Open and confirm that the license content has been updated.
3. Send the faulty license key
Please promptly return the faulty license key to
the address below.
To prevent loss of the
license key during transit, please use a method
that allows you to track the status of the
package (such as courier service or registered
mail).
〈License Key Return Address〉
TEL:+81-3-6712-9549
140-0001
2nd Floor, Coastline Shinagawa Building,
1-19-5 Kitashinagawa, Shinagawa-ku, Tokyo
FLEXSCHE Corporation
To: Alternative
License Key Department
* Please bear the cost of returning the faulty
license key.
* If the faulty license key
is not returned and the validity period of the
alternative license key expires, the license
cannot be obtained from the license key, and
FLEXSCHE will not operate, so please be aware in
advance.
4. Confirm the fault of the license key at FLEXSCHE Corporation
FLEXSCHE Corporation will confirm the fault of the license key and proceed with the license update procedure. After that, a new alternative license key will be sent. Please wait for contact from FLEXSCHE Corporation.
5. Update the license key
[1] After receiving contact from FLEXSCHE Corporation, again[FLEXSCHE Launcher]Start,from [Tools]launch[License Key Updater]please start it.[License Key Updater] A dialog will be displayed.
[2] Select the method for updating the license and update the license. Click on each item to display details.
Update the license via the Internet
If a usable license key is inserted,[Update License Information] should be selected. Confirm that it is selected, and[Next] under [Download] in the side menu.
Ensure that the machine is connected to the internet, and press the [Execute] button to update the license key to a valid license key.[Complete]Click the button to exit the License Key Updater.
* If you cannot connect to the internet
Update the license using a license file
[Create related files for license information]Select,[Next]under [Download] in the side menu.
[Create a license request file]Select,[Execute]Click.[Complete]Click to close the License Key Updater dialog.
Send an email with the following content to FLEXSCHE Corporation to obtain the license update file.
Recipient:info@flexsche.com
Subject: [Start of Alternative
License Key Usage] License Update
Body: Please include the following
items.
Company Name:
Contact Person:
Phone Number:
License number or user ID of
the alternative license key:
Step Number: 5. Update the
License Key
Attachment: License
Request File
Service Hours
10:00-17:30 (Excluding
weekends, holidays, and year-end/New
Year holidays specified by FLEXSCHE
Corporation)
When the license update file arrives from FLEXSCHE Corporation, again[FLEXSCHE Launcher]Start,from [Tools]launch[License Key Updater]please start it.
[Update License Information]Select,[Next]under [Download] in the side menu.
[Browse]Select the license update file from,[Execute] Click the button. [Complete]Click the button to exit the License Key Updater.
【3】Start FLEXSCHE,open [Help]launch[Version Information] Open and confirm that the license content has been updated.
6. Arrival of New Alternative License Key
The new alternative license key will arrive at your location. Please store it carefully.
7. Completion
This completes the procedure for handling license key failures using an alternative license key.