Support Information

If you are using a software key

Handling of machine failures or replacements with software keys is limited to once a year.

* If you start the procedure to use the alternative license outside of emergencies, the alternative license key may not be usable when actually needed, so please do not do it under any circumstances.

1. Activate the Alternative License Key

Activate via the Internet

【1】[FLEXSCHE Launcher]Start,from [Tools]launch[License Key Updater]please start it.[License Key Updater] A dialog will be displayed.

【2】[Activate Software Key License]Select,[Next]please select.

[Browse]Select the "License Activation File" for the alternative license key sent by FLEXSCHE Corporation at the time of product delivery,[Execute]under [Download] in the side menu.[Complete]Click the button to exit the License Key Updater.

* If you cannot connect to the internet

Activate Offline

Please have the license activation file (.wbb) for the alternative license provided at the time of product delivery ready.

Launch [CodeMeter Control Center] from the Start Menu, select [Import License] from [File]. Select the [License Activation File (.wbb)] and click [Import].

[FLEXSCHE Launcher]Start,from [Tools]launch[License Key Updater]please start it.[License Key Updater] A dialog will be displayed.

Select [Create Related Files for License Information] and click [Next].

Select [Create License Request File] and click [Execute]. Click [Finish] to close the License Key Updater dialog.

Send an email with the following content to FLEXSCHE Corporation to obtain the license update file.

Recipient:info@flexsche.com
Subject: [Activate Alternative License Key] Request for License Update File
Body: Please include the following items.
  Company Name:
  Contact Person:
  Phone Number:
  License Number:
  Step Number: 1. Activate
Attachment: License Request File

Service Hours
10:00-17:30 (Excluding weekends, holidays, and year-end/New Year holidays specified by FLEXSCHE Corporation)

When the license update file arrives from FLEXSCHE Corporation, again[License Key Updater]please start it.

Select [Update License Information] and click [Next].

Select the license update file from [Browse] and click the [Execute] button. Click the [Finish] button to exit the License Key Updater.

2. Start the procedure for using the alternative license key

Carry out the procedure to start using the alternative license key and temporarily acquire the license on the alternative license key. This will allow the license to be used for only three weeks.

【1】[FLEXSCHE Launcher]Start,from [Tools]launch[License Key Updater]please start it.[License Key Updater] A dialog will be displayed.

[2] Select the method for starting the use of the alternative license and update the license. Click on each item to display details.

Authenticate the license via the internet

[Procedure for starting the use of the alternative license] Select,[Next] under [Download] in the side menu.

[Perform license authentication via the Internet]Select,[Next]and click

Enter the name, phone number, email address, and comment (optional) of the person in charge,[Update] Click the button. [Complete]Click the button and exit the License Key Updater. An email with instructions for the update procedure will be sent to the address.

* If you cannot connect to the internet

Activate with the license update file

[Create related files for license information]Select,[Next]under [Download] in the side menu.

[Create a license request file]Select,[Execute]Click.[Complete]Click to close the License Key Updater dialog.

Send an email with the following content to FLEXSCHE Corporation to obtain the license update file.

Recipient:info@flexsche.com
Subject: [Start of Alternative License Key Use] Activation of Alternative License
Body: Please include the following items.
  Company Name:
  Contact Person:
  Phone Number:
  License number or user ID of the alternative license key:
  Step number: 2. Start using the alternative license key
Attachment: License Request File

Service Hours
10:00-17:30 (Excluding weekends, holidays, and year-end/New Year holidays specified by FLEXSCHE Corporation)

When the license update file arrives from FLEXSCHE Corporation, again[FLEXSCHE Launcher]Start,from [Tools]launch[License Key Updater]please start it.

[Procedure for starting the use of the alternative license key]Select,[Next]please select.

[Update with the license update file]Select,[Next]under [Download] in the side menu.

[Browse]Click and select the "License Update File" attached to the reply from FLEXSCHE Corporation on the file selection screen.[Update]Press to update the license to the alternative license.[Complete]Click the button to exit the License Key Updater.

【3】Start FLEXSCHE,open [Help]launch[Version Information] Open and confirm that the license content has been updated.

3. Contact from FLEXSCHE Corporation

FLEXSCHE Corporation will contact you to confirm the situation. Please wait for contact from FLEXSCHE Corporation.

4. Update the License Key

[1] After receiving contact from FLEXSCHE Corporation, again[FLEXSCHE Launcher]Start,from [Tools]launch[License Key Updater]please start it.[License Key Updater] A dialog will be displayed.

[2] Select the method for updating the license and update the license. Click on each item to display details.

Update the license via the Internet

If a usable license key is inserted,[Update License Information] should be selected. Confirm that it is selected, and[Next] under [Download] in the side menu.

Ensure that the machine is connected to the internet, and press the [Execute] button to update the license key to a valid license key.[Complete]Click the button to exit the License Key Updater.

* If you cannot connect to the internet

Update the license using a license file

[Create related files for license information]Select,[Next]under [Download] in the side menu.

[Create a license request file]Select,[Execute]Click.[Complete]Click to close the License Key Updater dialog.

Send an email with the following content to FLEXSCHE Corporation to obtain the license update file.

Recipient:info@flexsche.com
Subject: [Start of Alternative License Key Usage] License Update
Body: Please include the following items.
  Company Name:
  Contact Person:
  Phone Number:
  License number or user ID of the alternative license key:
  Step Number: 4. Update the License Key
Attachment: License Request File

Service Hours
10:00-17:30 (Excluding weekends, holidays, and year-end/New Year holidays specified by FLEXSCHE Corporation)

When the license update file arrives from FLEXSCHE Corporation, again[FLEXSCHE Launcher]Start,from [Tools]launch[License Key Updater]please start it.

[Update License Information]Select,[Next]under [Download] in the side menu.

[Browse]Select the license update file from,[Execute] Click the button. [Complete]Click the button to exit the License Key Updater.

【3】Start FLEXSCHE,open [Help]launch[Version Information] Open and confirm that the license content has been updated.

5. Completion

This completes the procedure for handling license key failures using an alternative license key.

Support Information

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